Return
Return Request
All products delivered within Europe are eligible for a refund, except those excluded by law, such as personalized items requested by the user.
Returned products must be intact, complete, and in their original packaging.
The user has a right of withdrawal of fifteen (15) days from the date of receipt or collection of the products—an extended period of eight days beyond the legal requirement.
Returns must be sent by post to the Passion-Electro address. Return shipping costs are the responsibility of the user, except in the case of defective products upon receipt or delivery errors.
Passion-Electro commits to refunding the user as soon as possible and no later than fourteen (14) days after the exercise of the right of withdrawal.
The refund applies to the returned products, provided the above conditions are met, and includes the standard outbound delivery fees if the entire order is returned. In the case of a partial return, delivery fees will not be refunded.
The refund will be issued using the original payment method:
- By credit card: if the card is still valid, the refund will be credited to the associated account.
- By PayPal: the refund will be issued to the PayPal account used for the purchase.